Question 1

How long does shipping take from Nigeria to Kenya?

Accepted Answer

Air cargo takes 3–4 working days. We ship weekly from Nigeria to Kenya on Tuesdays and Thursdays.

Question 2

How do I pay — in KES or NGN?

Accepted Answer

You pay in KES. We handle the NGN payment to the Nigerian vendor on your behalf at the live exchange rate, with no hidden FX margins.

Question 3

What if a product turns out to be inauthentic?

Accepted Answer

We physically verify every item before shipping and make sure every product is checked before dispatch. Because verification happens before shipping, we do not replace products in rare post-shipping cases.

Question 4

Do you handle customs?

Accepted Answer

Yes — we manage all documentation and customs clearance on the Kenyan side as part of the cargo rate.

Question 5

Can I source bulk wholesale orders?

Accepted Answer

Absolutely. We work with both individuals and businesses, and offer preferential rates for repeat or bulk orders.

Question 6

Where do I pick up my order in Kenya?

Accepted Answer

Our Nairobi pickup point is Western Delicacies Restaurant on Ngong Road, after City Mortuary, beside ThemeWood Furniture and opposite Nairobi Baptist. We also have Lagos drop-off points at 22, Oladimeji Street, Aguda - Surulere, Lagos, and 10, Emmanuel Collage Mosalasi, Alagbado, Lagos.

Answers to common questions.